At Comme des Garçons Store, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return and refund process.

Return Policy

  • Eligibility for Returns: You can return any unused and unworn items within 30 days of receiving your order.
  • Condition of Items: All returned items must be in their original condition with all tags, packaging, and accessories intact.
  • Non-returnable Items:
    • Items marked as Final Sale
    • Gift cards
    • Intimate or hygienic goods (e.g., underwear, swimwear)

Refund Process

  • Refund Requests: To request a refund, please contact our customer support team at support@commedesgarconsstore.us within 30 days of receiving your order. Please include your order number, item(s) you wish to return, and the reason for the return.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the item is damaged, faulty, or incorrect due to an error on our part.
  • Refund Method: Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

Exchanges

  • Exchanges: If you would like to exchange an item for a different size or color, please return the original item for a refund and place a new order for the replacement item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at support@commedesgarconsstore.us. We will cover the return shipping costs and issue a full refund or replacement.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please reach out to us at: