At Comme des Garçons Store, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a transparent and customer-friendly return and refund policy.
Return Policy
Eligibility:
Returns are accepted within 30 days of receiving your order. Items must be unused, unworn, and in original condition, with tags, packaging, and any included accessories.
Non-Returnable Items:
The following items are non-returnable:
- Final Sale items
- Gift Cards
- Intimate or hygienic items (e.g., underwear, swimwear)
How to Request a Return or Refund
To initiate a return or refund:
- Email us at support@commedesgarconsstore.us within 30 days of receiving your order.
- Include your order number, the item(s) you wish to return, and the reason for the return.
Return Shipping:
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.
Refund Method:
Once we receive and inspect the returned item(s), we’ll notify you of the approval or rejection of your refund. Approved refunds will be issued to your original method of payment within 5–7 business days.
Exchanges
If you need a different size or color, please return the original item for a refund and place a new order for the desired item.
Damaged or Incorrect Items
If your order arrives damaged or contains the wrong item, contact us immediately at support@commedesgarconsstore.us. We will cover the return shipping cost and either refund or replace the item as needed.
Contact Information
Trade Name: COMME des GARÇONS
Phone: +1 (332) 252-8245
Email: support@commedesgarconsstore.us
Physical Address: 4039 NW 70th Ave, Coral Springs, FL 33065, USA