Orders can be canceled within 24 hours from the moment you order. We will charge a restocking fee of 4.99.00 USD on this cancellation.

Returns & Refunds:

  • Products can be returned if they are in their original condition and packaging.
  • Used or damaged products are not eligible for a refund.
  • To request a return, email support@commedesgarconsstore.us with the reason for the return and supporting images or videos. You will receive a Return Authorization Number (RA#) and the warehouse address for your return.
  • Use a trackable shipping service for returns, as Comme des Garçons is not responsible for lost packages.
  • Upon receipt and inspection of your return, a refund will be issued to your original payment method, and a refund receipt will be sent to the email address provided during your purchase.

Late or Missing Refunds:

  • Refunds are processed immediately upon approval but may take time to appear in your account (up to 30 days for some credit card companies). Please check with your bank or credit card company if you have not received your refund. There may be some processing time before the refund appears. If you still have not received your refund, please contact us.

Delivery Times:

  • Orders are shipped within 3-7 business days. Please contact support if your order has not arrived within the estimated delivery time.

Tracking Numbers:

  • Tracking numbers will be emailed to you as soon as they are available.

Shipping Address Errors:

  • If you enter the wrong shipping address, please email us immediately. While we may be able to assist, we cannot guarantee changes if the order has already been processed and shipped.

Order Cancellations:

  • Orders cannot be canceled once processed or shipped.
  • Orders canceled before processing will have no charge or cancellation fee to cover restocking and credit card refund charges.
  • Invalid cancellation reasons include: a buyer’s change of mind or finding a cheaper price elsewhere.

For any further inquiries or assistance, feel free to contact our support team at support@comme-des-garcons.com.